Feedback & complaints

Every request gets a tracking ID, an assigned handler, status updates, and a formal reply before closure.

Follow-up process

  1. 01

    Submit

    Fill the form; the request is stored in our system.

  2. 02

    Tracking ID

    A unique ID (e.g. FBK-…) is issued.

  3. 03

    Confirmation

    Shown on this page; emailed when the mail service is configured.

  4. 04

    Assignee

    Routed to the right desk (complaints, product, quality, …).

  5. 05

    Status

    Moves from assigned → in progress → answered.

  6. 06

    Reply & close

    After the official reply, the case is closed and visible in tracking.

Submit a request

Track your request

Unique ID

Every request has a citable tracking code

Named handler

A desk is assigned at registration

Clear to close

Status, replies, and close time stay visible